Customer support
Resolve routine tickets end-to-end, draft replies for the rest, and escalate the cases that genuinely need a human.
ExploreAI agent use case
AI agents for operations & back-office
Turn repetitive multi-step back-office processes into self-running workflows that escalate only the exceptions.
Every business runs on quiet, repetitive processes that span three or four systems and depend on someone remembering to do them: onboarding a customer, processing a request, updating records across tools, chasing a missing field. An operations agent runs these workflows reliably and only pulls in a human when something is genuinely off.
What it actually does
You describe the process; we map it into the agent as a sequence of steps with typed access to the systems involved. The agent executes the workflow, checks its own work against your rules, and handles the variations that break brittle automations — while logging every action it takes.
More robust than a rule engine
Classic automations break the moment reality deviates from the happy path. An agent reasons about the exception — a missing field, an unexpected status, an ambiguous match — and resolves it or escalates with context, instead of silently failing.
Where it fits
Best for high-frequency internal processes that currently eat staff time and cause handoff errors. We start supervised, prove reliability against your real cases, then expand the autonomy of the safe steps.
Internal APIs & databasesSpreadsheets & ERPsEmail & messagingApproval tools
Operations & back-office agents — FAQs
How is this different from Zapier or a script?
Rule-based automation handles the happy path and breaks on exceptions. An agent reasons about the messy cases, resolves or escalates them with context, and adapts as the process changes.
Can it touch our internal systems?
Yes, through typed, permissioned tools you control. It only has access to the systems and actions you explicitly grant.
What happens when something goes wrong?
Every action is traced. The agent escalates exceptions to a human with full context, and irreversible steps stay behind approvals.
Other use cases
Deploy a operations & back-office agent.
Tell us the workflow — we’ll come back within one business day.