Customer support
Resolve routine tickets end-to-end, draft replies for the rest, and escalate the cases that genuinely need a human.
ExploreAI agent use case
AI agents for internal knowledge
Answer staff questions from your own docs, wikis and systems — accurately, with sources, and respecting permissions.
As teams grow, knowledge scatters across wikis, drives and people's heads, and the same questions get asked forever. An internal knowledge assistant answers them from your own documentation — accurately, with citations, and only showing each person what they're allowed to see.
What it actually does
Staff ask in plain language; the assistant retrieves the relevant passages from your connected sources, synthesises an answer, and links the documents it used so people can verify. It's grounded retrieval, not a model guessing from training data.
Grounded and permission-aware
Two things make an internal assistant trustworthy: answers tied to real sources, and respect for access controls. Ours cites what it used so nobody acts on a hallucination, and it honours your permissions so people only see what they should.
Where it fits
Best for organisations with substantial internal documentation and the support burden of repeated questions — onboarding, IT, HR, policies, product. The assistant turns scattered docs into a single, answerable source of truth.
Confluence / Notion / SharePointGoogle DriveInternal wikis & docsPermission systems
Internal knowledge assistant agents — FAQs
How do you prevent hallucinated answers?
Answers are grounded in your actual documents and returned with citations, so people can verify. When the sources don't contain an answer, it says so rather than inventing one.
Does it respect our access permissions?
Yes. The assistant is permission-aware, so each person only gets answers from content they're allowed to access.
Which knowledge sources can it use?
Tools like Confluence, Notion, SharePoint and Google Drive, plus internal wikis — connected through permissioned access you control.
Other use cases
Deploy a internal knowledge assistant agent.
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